Refund policy

Refund Policy

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund.

Eligibility
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging, with all included accessories (SD card, cable, pouch and strap). You'll also need your order number or proof of purchase.

How to start a return
Contact us hello@snapglow.co.uk with your order number and reason for return. We'll provide return instructions. Items sent back without first requesting a return will not be accepted. We advise shipping track and traced signed for.

Return shipping costs are the customer's responsibility, unless the item arrived faulty, damaged, or incorrect.

Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, you'll be refunded to your original payment method within 5–7 business days.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can put it right.

Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once accepted, place a new order separately.

EU 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be unused and in its original packaging, with all included accessories. You'll also need proof of purchase.